Frequency Asked Question
Carpetzar is a manufacturer and exporter of high-quality handmade carpets and rugs, offering custom designs and global shipping.
No, we specialize only in handmade carpets, crafted by skilled artisans.
Yes! We accept custom and made-to-order carpets based on size, design, and color requirements. Contact us with your specifications.
The MOQ depends on the type of carpet. For bulk orders, please contact our sales team at sales@carpetzar.com.
You can place an order by:
- Browsing our catalog and selecting your preferred carpet.
- Contacting us via email, WhatsApp, or the inquiry form on our website.
- Receiving a quotation and confirming your order.
Yes, you can return a carpet if you’re not satisfied. However, please note that you will need to cover the return shipping charges. The carpet must be in its original condition for a return to be accepted.
You must request a return within 7 days of receiving your order.
The customer pays for return shipping, except in cases of damaged or defective items, where we cover the cost.
Refunds are processed within 7-14 business days after we receive the returned item.
We accept:
✔ Bank Transfers
✔ PayPal
✔ Credit/Debit Cards (via secure payment gateways)
Yes, we offer discounts for bulk purchases. Please contact sales@carpetzar.com for wholesale pricing.
Yes! We export globally, including the USA, Europe, the Middle East, and Asia.
- Standard orders: 10-20 business days.
- Custom orders: 2-4 weeks, depending on complexity.
- Express shipping: Available at an additional cost.
Shipping costs depend on the destination and order size. Contact us for a shipping quote.
Import duties and taxes vary by country and are the buyer’s responsibility. Please check with your local customs office.
We recommend:
✔ Vacuuming regularly (without a beater brush).
✔ Spot cleaning with mild detergent and water.
✔ Professional cleaning once a year for deep maintenance.
Yes, you can! We offer waterproof carpets and customized outdoor carpets designed to withstand outdoor conditions. Feel free to contact us for more information and to place a customized order for your outdoor space.
You can reach us via:
📧 Email: info@carpetzar.com
📱 WhatsApp: +91 8960739478
🌍 Website: www.carpetzar.com
Yes! We collaborate with wholesalers, retailers, interior designers, and hotels.
Contact partnerships@carpetzar.com for details.
Do You Have More Questions?
If you couldn’t find the answer to your question in our FAQ, feel free to reach out to us. We’re here to help and provide any information you need. Whether you have inquiries about our carpets, customization options, or shipping details, our customer support team is just an email or message away.
+91 8960739478
24/7 Support for Your Business