Refund & Returns Policy

At Carpetzar, we take pride in the quality of our handmade carpets and rugs. If you are not completely satisfied with your purchase, we offer a return and refund policy under specific conditions. Please read the details below to understand our process.

1. Eligibility for Returns

We accept returns only in the following cases:
✔ The carpet is damaged during shipping.
✔ You received the wrong item.
✔ There is a manufacturing defect in the product.

🔹 Custom or made-to-order carpets are non-returnable unless there is a defect or an error on our part.
🔹 Clearance sale items and used carpets are non-refundable.

2. Timeframe for Returns

You must request a return within 7 days of receiving your order.
The product must be unused, in its original packaging, and in the same condition as received.

3. Return Shipping Costs

Customers are responsible for return shipping costs.
If the return is due to damage, defect, or wrong item sent, we will cover the return shipping cost.

4. Refund Process

Once we receive and inspect the returned carpet, we will process your refund within 7 to 14 business days.
Refunds will be issued via the original payment method (Bank Transfer).
We do not offer store credit or exchanges for other products.

5. Steps to Request a Return

To initiate a return, follow these steps:

Contact us via WhatsApp, email, or our contact page.
Provide your order details and clear photos of the issue for approval.
If approved, we will provide return instructions.
Ship the item back to us. Once received, we will process the refund.